DO NOT PURCHASE ANY OF THEIR E-BOOKS!
My Nook Color was destroyed back in May when our house flooded and it was just yesterday that I got around to installing the Nook for PC app which I downloaded from the Barnes and Noble website. This app allows you to read your books from your laptop. It didn't work.
I tried signing on to the live chat and the first time got timed out before I could even finish typing my message. It happened the second time, too. The third time I managed to get in contact with somebody and she asked me if I was having trouble with the Nook for PC app; that was strange because that is exactly what I said in my initial contact, 'I am having trouble with my Nook for PC app.' So, she asked the nature of the problem and my reply was, 'I can't read the books I paid for, only the free ones.' She typed back, 'You can't read the books you paid for, only the free ones?' What the ...! Isn't that what I just wrote? Anyway, before I typed 'Yes.' I got timed out.
So, I called their toll free help number and was told to archive and unarchive the books and it should work. I did and it didn't. I called back and was put on hold for a few minutes. When the lady came back she said wait about an hour and something about it takes that long to sync. I waited and the Nook for PC app still didn't work so I called a third time.
This time the young lady on the help line informed me, 'We no longer use the Nook for PC app because there were so many problems with it. You have to read your books online from the Barnes and Noble website. I would suggest you go ahead and delete the app from your laptop.'
I asked her why, if it does not work, is it still available for download from their site. She didn't know, but told me she was going to notify somebody that the app should be removed from the website. I also informed her that their chat is as worthless as the Nook for PC app so she said she was going to make a note of that also for the technicians to look at. The whole experience was bizarre.
If you want to read any Barnes and Noble books without a Nook you must sign in to your Barnes & Noble account and read them directly from the site. B&N has abandoned support for the app without providing a replacement. None of the available free readers work for the simple reason that you still need your e-mail address and the credit card number which you used to purchase the book in order for the reader to access the book.
Basically Barnes & Noble is not in the e-book business and they are refusing to support customers who made e-book purchases in the past.